Only what we need to coach you and run the gym:

• Your name, email, phone number and profile photo.
• Health and screening details you give us (for example injuries, medical conditions, height, weight and goals). This is sensitive information and we only collect it with your consent.
• Your training: programs, sessions you log, personal bests, bookings and attendance.
• Food you choose to track, your meals and your weigh-ins.
• Messages between you and your coach (including whether a message has been seen), and your questions to Ask You Move (our AI helper).
• When you last opened the app, so your coach can see how recently you were active (for example "Active 2h ago"). Only your coaches see this.
• Problems you report from Help: what you describe, a screenshot if you add one, the page you were on and your phone and browser type.
• Billing records (which plan you're on and whether it's paid). We never store card or bank details in the app.
• For staff: pay rates, hours, leave, certificates and incident reports.

To plan and adjust your training and nutrition, book and remind you about sessions, track your progress, keep you safe while you train, run billing and payroll, and contact you about your membership. We don't sell your information, and we don't use it for advertising.

Your coach and You Move managers. Other members can't see your details, except what you choose to share in group chats or community posts.

We use trusted services to run the app, and they only handle your information to provide that service: Supabase (our database, hosted in Sydney), Vercel (hosting), Resend (emails such as invites), Xero (invoicing and payroll), Anthropic (the AI behind Ask You Move, working out food from a photo or description, and helping coaches write programs), Open Food Facts (looking up barcodes and food names), and your phone's notification service. Some of these may process data outside Australia; we choose providers with strong security.

We may also share information if the law requires it, or in an emergency to protect your health or safety.

Ask You Move, food estimates and some program suggestions use AI from Anthropic. We ask you first ("Use AI features?"), and you can switch them off any time in Account Settings; everything else in the app works the same either way. When you use them, we send only what's needed to answer: your question or food photo or description, and a short summary of your plan (for example your goal, today's sessions, injuries you've told us about and your nutrition targets). Your name is limited to your first name. Anthropic doesn't use this to train its AI. AI answers can be wrong; your coach stays in charge and can see your Ask You Move questions.

When you tap 🎙️ Talk, your phone or browser turns your speech into text (on iPhone and in Chrome this may use Apple's or Google's speech service). We only keep the text, never the recording. Sweet treat videos play with TikTok's own player, so TikTok may see that the video was watched; you don't need a TikTok account.

Your information is encrypted in transit, access is limited by role (members only see their own data), and staff accounts are removed when someone leaves.

If you switch on notifications we send booking reminders, changes to your sessions and messages from your coach. You can turn them off any time in Account Settings or your phone's settings.

If you choose to connect your Strava account, we read your list of activities (including ones set to "Only you", so all your training counts) and keep your runs only: the date, name, distance and moving time. Nothing else from Strava is kept. They're shown only to you and your own coaches, next to your program. We never post to Strava, never sell or share Strava data, and never use it for advertising or to train AI. You can disconnect any time with Disconnect on the Running page (or in your Strava settings): we then delete the Strava runs we brought in and our access ends.

You can see and update most of your information in the app (Account Settings and your Health Profile). You can ask us for a copy of your information, to correct it, or to delete your account: use Delete my account in Account Settings, or contact your coach or the front desk. We delete accounts within 30 days, apart from records we must keep by law (for example tax and payroll records).

Contact your coach or the front desk. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.